WhatsApp Business Solutions: WhatsApp Business API that confirms, reminds and replies for you
Order confirmations, payment links, booking reminders and an AI assistant that answers from your own prices and policies, with one shared inbox for your whole team.
- Official Meta API
- Live in about a week
- Set up by our team
Your Store
online
AI assistant
Works with
- Shopify
- WooCommerce
- Razorpay
- Messenger
- Google Sheets
- Your CRM or ERP
The problem
Your business runs on WhatsApp. One phone at a time.
Customers message you on WhatsApp because that is where they already are. Orders, bookings, payment screenshots and the same five questions, all day.
Today
- Every chat on one or two staff phones
- Orders and COD confirmed by phone call
- The same five questions answered all day
- Reminders typed by hand, or forgotten
- Customer history gone when someone leaves
With WhatsApp Business Solutions
- One shared inbox for the whole team
- Confirmations and payment links sent automatically
- An AI assistant answers from your own prices and policies
- Booking and fee reminders that send themselves
- Every customer's history in the built-in CRM
The messages after 9pm, or during the lunch rush, are the ones that turn into bookings somewhere else.
Features
What our WhatsApp solutions do
Everything runs on the official WhatsApp Business API from Meta, so your number stays safe and your messages reach customers.
Order and payment updates
Order confirmations, COD confirmation, shipping updates and payment links sent the moment something happens in your system.
AI assistant on your documents
Answers questions from your own prices, policies and FAQs, and hands over to a person when it is not sure.
Visual bot builder
Menus, questions and branching flows built by drag and drop. Change a flow yourself without calling a developer.
Booking bot and reminders
Customers pick a slot inside WhatsApp. Reminders go out before the appointment, so fewer people fail to turn up.
Shared team inbox
Several staff answer from one number, with chats assigned and nothing lost. Instagram DMs and Facebook Messenger in the same inbox.
Built-in CRM
Every customer gets a profile with tags and attributes, so you can see their history and message the right group.
Broadcasts and campaigns
Offers, launches and updates sent to customers who opted in, using Meta-approved templates, with delivery and read counts.
Tickets, QR codes and loyalty
Event tickets with QR validation, dynamic QR codes for campaigns and reward points customers collect on WhatsApp.
Connected to your tools
Shopify, WooCommerce and other tools through the automation builder, or your own software through the API.
Running a clinic, school or store? See healthcare, education and retail software. Running an institute? Ureka LMS sends class, result and fee alerts on WhatsApp.
Use cases
What businesses automate on WhatsApp
The same platform, set up differently for each kind of business. These are the flows we get asked for most.
Clinics and diagnostic labs
Appointment booking and reminders, reports sent as PDFs, follow-up and refill reminders, and answers to timing and fee questions at any hour.
Schools and coaching institutes
Fee reminders with a payment link, attendance and result alerts for parents, class schedules, and admission enquiries answered at once.
E-commerce and D2C brands
COD confirmation before you ship, order and delivery updates, abandoned-cart reminders and reorder nudges, connected to Shopify or WooCommerce.
Real estate and car dealers
Ad and portal leads answered within seconds, site-visit or test-drive booking, brochures and price sheets sent on request, and follow-ups that do not depend on memory.
Logistics and service businesses
Pickup and delivery updates, proof of delivery, technician visit slots, and payment links once the job is done.
Restaurants, hotels and events
Table and room bookings, confirmations, event tickets with QR check-in, feedback requests and loyalty points.
How it works
From first call to live on WhatsApp
- 01
Map your conversations
A 20-minute call on what customers ask, what your team types by hand and what should happen automatically.
- 02
Fixed quote and Meta setup
Scope and price in writing. Then business verification, your number and display name set up with Meta.
- 03
Flows, templates and AI
We build the bot flows, write your message templates and get them approved by Meta, and train the AI assistant on your documents.
- 04
Connect your systems
Shopify, WooCommerce, your booking software or custom app, so updates and payment links go out without anyone pressing send.
- 05
Go live, train the team, stay
A session on the inbox and CRM for your staff, then support on WhatsApp. We watch your number's quality rating in the first weeks.
Compare
WhatsApp Business App vs API Platforms vs Ureka, Side by Side
Every business we speak to is weighing these four. Here is how they compare, feature by feature.
Swipe sideways to compare all four →
| Feature | RecommendedUreka WhatsAppOfficial API, set up for you | WhatsApp Business appFree app on your phone | Self-serve platformsSign up and build it yourself | Build on the API yourselfYour developers, Meta's API |
|---|---|---|---|---|
| Official WhatsApp Business API | Yes: Yes | No: The app, not the API | Yes: Yes | Yes: Yes |
| Several staff on one number | Yes: Shared inbox with assignment | Partly: A few linked devices, no assignment | Yes: Team inbox | No: You build the inbox |
| Instagram and Messenger in the same inbox | Yes: Included | No: WhatsApp only | Partly: Depends on the platform and plan | No: You build each one |
| Broadcasts to opted-in customers | Yes: Templates, segments, read counts | Partly: Broadcast lists, only to people who saved your number | Yes: Yes | Partly: You code the sending and tracking |
| Chatbot and flows | Yes: Visual builder, first flows built by us | Partly: Greeting, away message, quick replies | Yes: Builder, you design the flows | Partly: You code every flow |
| AI assistant on your own documents | Yes: Built and trained by us, with handover | No: No | Partly: AI add-ons on some plans | Partly: You build it |
| Order updates and payment links from your system | Yes: Shopify, WooCommerce or your own software, connected by us | No: Typed by hand | Partly: Ready store connectors, custom systems need a developer | Yes: You code each one |
| Booking bot, QR tickets and loyalty points | Yes: Included | No: No | Partly: Varies by platform | Partly: You build them |
| Customer profiles, tags and history | Yes: Built-in CRM | Partly: Labels only | Yes: Yes | Partly: You build or connect a CRM |
| Setup | Yes: Done for you, about a week | Yes: Minutes, on your phone | Partly: You set it up, with help docs | No: Weeks of developer time |
| Cost | Fixed quote, plus Meta's message charges | Free | Monthly plan, plus Meta's message charges | Developer time and hosting, plus Meta's message charges |
| Support | Yes: WhatsApp line to the team that set it up | Partly: Help centre | Partly: Chat or email, faster on higher plans | Partly: Your own developers |
| Best when | Chats are being missed and you want it set up and connected for you | One person handles every chat and volume is low | You have time to set it up and your needs are standard | You have developers and an unusual product to build |
Yes Partly No
Already on the WhatsApp Business app? We move you to the API and keep your number where Meta's rules allow, and we check that on the first call.
Get started
Three ways to get started
Platform, set up for you
Best for most businesses.
The WhatsApp platform with inbox, CRM, bot builder and broadcasts, set up with your first flows and templates.
Fits: clinics, institutes, stores and service businesses moving off the free app.
Platform + custom integration
Best when updates should come from your own software.
Everything above, connected to your ERP, booking system, app or store, plus an AI assistant trained on your documents.
Learn moreFits: businesses with their own software or a large order volume.
Managed WhatsApp
Best when nobody has time to run it.
We keep the flows and templates up to date, build new campaigns with you each month and watch the quality rating.
Fits: busy owners and multi-branch businesses.
Tell us how many chats you get a day and what your team types most often. We will tell you what to automate first, or whether the free app is still enough.
Get a WhatsApp API DemoWho it's for
Who this is for
Businesses drowning in chats
Customers already message you. Your team cannot keep up.
- Clinics, labs and wellness centres
- Schools, coaching institutes and academies
- Real estate, car dealers and service businesses
- Restaurants, hotels and event organisers
You usually need: a shared inbox, a bot or AI assistant for the repeated questions, and reminders that send themselves.
E-commerce and D2C brands
Orders come in all day. COD returns and missed updates eat the margin.
- Shopify and WooCommerce stores
- Brands with a high share of COD orders
- Businesses selling through Instagram and WhatsApp
- Repeat-purchase products: food, beauty, pet care
You usually need: COD confirmation before dispatch, order and delivery updates, abandoned-cart and reorder messages.
Under the hood
How it works under the hood
Everything runs on Meta's official WhatsApp Business Platform. Messages reach the platform and your systems in real time through webhooks. Outside the 24-hour customer service window, conversations start with a template Meta has approved. Inside it, your team and your bot reply freely.
Meta charges per template message, at different rates for marketing, utility and authentication messages. Replies inside the customer service window are free. Before you start, we show you the expected monthly Meta cost for your volume, separate from our quote.
Honest advice
When you do not need the WhatsApp API
The API costs money every month. For some businesses the free app is the right answer, and we will tell you if that is you.
One person handles a few dozen chats a day
The free WhatsApp Business app, with quick replies, labels and an away message, will do. Come back when chats start getting missed.
You want to message people who never opted in
Meta requires customers to agree to hear from you. Bought number lists get reported and blocked, and your number's quality rating drops. We will not set that up.
You expect marketing messages to be free
Meta charges for every marketing template you send. Replies inside the 24-hour customer service window are free, so plan campaigns with that in mind.
You want the bot to handle everything
Bots and AI handle the repeated questions well. Complaints, negotiations and unusual cases need a person, so we design the handover first.